وظيفة Child Protection Case Management Supervisor

Job Description

The Case Management Supervisor (CMS) shall be the focal point for all case management activities within Caritas Centers and supported schools. The CM Supervisor will be responsible for contributing to the timely and quality implementation of activities, deliver continuous technical coaching, perform monitoring and evaluation of the quality of Protection related work, and capacity building of staff who s/he will be working with in protection risks prevention and response. The CM Supervisor will serve as the focal point for High and medium Risk Protection cases and will report directly to the Protection Officer.

MAJOR DUTIES / RESPONSIBILITIES

Operational Activities

• Oversee Case Management (including follow up on referrals and action plans)
• Work closely with caseworkers and ensure that staff implement and respect best-practices and international standards for national protection group prevention and response
•  Ensure and monitor the correct documentation of cases through review of files and database
•  Maintain confidentiality of information, and that data protection and information-sharing protocols are respected
•  Review staff caseloads to ensure they are manageable and share challenges with the Protection Officer
• Ensure systematic means by which persons at risk can be identified, and their needs assessed
•  Support individual cases when required and provide regular monitoring of all aspects of Case Management services
•  Facilitate and attend case conferences for complex cases
•  Make sure that case conferences are called involving relevant stakeholders
•  Ensure the dissemination of information from the protection officer to CMS Team
•  Provide briefings on child safeguarding and appropriate behavior with children to all Case Management staff and ensure that any concerns are reported and addressed immediately
•  Enhance the capacity of Caritas staff to safely identify and refer CP and SGBV cases to specialized partners
•  Ensure the implementation of the internal and National SOP’s, guidelines, referral and coordination mechanisms for assistance to beneficiaries
•  Make sure that the identified and referred cases are followed up in an agreed time frame
•  Provide Capacity Building and Case Management trainings for the Centers
•  Coordinate and collaborate with the Protection Officer and field team
•  Attend protection working group and sub-groups meetings as required
• Monitor/assess consistently and proactively the safety and security of oneself; promptly reporting concerns or incidents to management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for programs
• Assist with data collection and analysis, make recommendations on programming aligned with findings
•  Submit quality reports as scheduled including but not limited to monthly, quarterly and annual reports
•  Peer-to-peer support in complex cases, coordinating, and collaborating with related departments and stakeholders.

Generic Duties

•  Respect the internal policies and procedures for example: dress code, attendance, discipline, etc.
•  Complete schedules, activity planners, monitor staff availability and act against any shortfalls
•  Resolve any staff issues and escalate any unresolved issue to the related manager
•  Perform other related duties as assigned by the supervisor

Team Management

• Provide on-going leadership and support to staff
•  Conduct timely performance evaluations and staff development
• Recommend disciplinary action as needed following established policy
• Control knowledge of procedures and ensure their strict implementation
• Give clear responsibilities to the team
• Provide assistance and organize good communication with the team
• Organize and facilitates meetings as needed
• Ensure the department staff is informed of the policy changes
• Organize and maintain departmental communication system that encourages staff participation

JOB KNOWLEDGE

Academic:

• Bachelor Degree in Social Work, Humanitarian Assistance, International Human Rights, Law or another related field

Other Qualifications

• Communication, writing, analytical and negotiation skills

Related Work Experience

• 3 to 5 years of experience in related field

Language skills:

• English and Arabic

Computer Literacy:

• MS-Word / MS-Excel – Intermediate level