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Caritas Lebanon is committed to all Safeguarding Principles and will not tolerate any act in any shape or form of misuse regarding Child Safeguarding Policies and Sexual Exploitation Abuse or Harassment (SEA). All staff must understand that Caritas Lebanon will apply a zero-tolerance policy to SEA and any harassment of any type. Caritas Lebanon is an Equal Opportunity Employer and all applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status. Moreover, Caritas Lebanon will not share any personal data with anyone outside Caritas Lebanon whatsoever unless requested by Law. All applicants are strictly required to adhere to these standards. Therefore, the selected applicant shall be requested to provide additional information to conduct the needed background check.
In addition, Caritas Lebanon will reserve its rights not to hire any applicant who was previously reported for a SEA incident.
JOB SUMMARY
The Field Worker is responsible for conducting field assessments and household visits/phone calls to identify the eligibility status of beneficiaries in North Lebanon and ensure that the distribution of items on the field is going smoothly and as planned.
MAJOR DUTIES / RESPONSIBILITIES
Operational Activities
- Conduct assessment, survey and outreach activities as required
- Fill assessment papers as required
- Enter survey data on software tool as required
- Refer refugee cases that need follow-up to designated internal and external focal points
- Participate in the field work and respond to beneficiaries’ queries with good knowledge of relevant information
- Coordinate with other CL staff on the field
- Support in administrative work when required
- Report daily, weekly and monthly on activities and results to the team leader
- Perform any other task as assigned by the team leader and advised by the donor
- Conduct distribution of core relief items, weatherproofing kits or in-kind assistance for the refugees
- Manage the crowds during distributions and during monitoring of cash assistance
- Address people’s queries through the helpdesk in a respectful and professional manner
- Meet and warmly greet beneficiaries during the provision of assistance
- Ensure confidentiality and security of the database and files
- Assist in compiling, consolidating, and cleaning data at the field level to support operational decision making
- Check and verify all the information about the beneficiaries and ensure avoiding duplications
- Report any faced challenges to the team leader
- Collect complaints, refer them internally and report cases to the line manager
Generic Duties
- Follow Caritas Lebanon operational policy and procedures
- Respect the internal policies and procedures for example: dress code, attendance, discipline, etc..
- Escalate any issue to the related manager
- Perform other related duties as assigned by the supervisor
- Working in-line with the donor’s compliance and accountability measures
JOB KNOWLEDGE
Academic:
Bachelor degree
Other Qualifications:
- Strong capacity in collecting and sharing information, and keeping always relevant people informed
- Experience in community sensitization /mobilization
- Ability to multitask and deal with stressful situations
- Team spirit and flexibility
- Strong communication and interpersonal skills
- Ability to adapt to the working environment
- Strong organization skills and attention to details
- Maintain high standard of professional integrity in all activities
Related Work Experience:
2 years of experience in related field
Language skills:
Fluent in written and spoken English and Arabic
Computer Literacy:
- Microsoft Office-all applications
- Software applications required for daily operations
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