مطلوب عامل/ة حالة الحماية – عرسال

Job Overview:  The Case Worker will be responsible for providing direct support and care for high-risk cases of persons with specific needs (PwSN) in North Beqaa (Arsal), including psychosocial support and case management. The Case Worker will be supervised by the case management officer to ensure qualitative and effective case management.  It is anticipated that the caseload will be an average of 30 active cases in a given period.

Major Responsibilities:

Individual Case Management

• Conduct household visits and center-based interviews to assess the needs of clients and families.
• Work with identified clients and families to develop and implement an action plan in accordance with their needs, capacities, and goals.
  • Discuss with identified clients’ choices and options available, including seeking out alternatives when the needed services are not available, and actively involve clients and/or families in decision making that will affect them.
  • Assess risk and support clients and families to understand risks relevant to their situation.
  • Link clients and families with support groups and networks, and other community-based resources, as appropriate.
• Identify and receive referrals regarding clients and families (including carers) with specific needs who are detected during registration, psychosocial, outreach and other activities (for example, through Refugee Outreach Volunteers).
• Provide information to clients and families about their rights and entitlements, including what services are available (including beyond the scope of services provided by IRC).
• Ensure appropriate monitoring, review, and follow up of the services provided to cases.
• Ensure complete and updated documentation related to each individual case.
• Determine if and when it is appropriate to discontinue follow up to clients and families (case closure).
• Be accountable to individuals, families and communities for the services they provide.
• Directly provide psychosocial counseling and support the coordination of provision of services by other specialized service providers in accordance with the needs of individuals and families.

Data management and reporting

• Manage, file and store data, ensuring the confidentiality of the information collected and the services provided.
• Prepare and submit weekly and monthly work plans in a timely manner for the Case Management Officer’s validation.
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management and reporting requirements.

Coordination and representation

• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Receive cases referred from other agencies (following case allocation by the Case Management Officer). Provide feedback of actions taken to other agencies, when necessary and appropriate in light of confidentiality requirements.
• Lobby on behalf of individuals and families to access services and support individuals and families to effectively represent their views, needs and capacities in all meetings affecting them.

Job Requirements:

Work Experience:

• At least 2 years of experience in Case Management.
• Experience working with refugee population preferred.

Demonstrated Skills and Competencies:

• Ability to maintain confidentiality, respect, non-discrimination, and safety of beneficiaries at all times.
• Good communication skills.
• Excellent interpersonal and problem-solving skills, creativity, and flexibility.
• Strong team spirit, comfortable in a multi-cultural environment.
• Flexibility in working overtime when needed and ability to handle pressure well.
• Good computer skills (Microsoft Word and Excel).
• Good reporting skills.

Education: A degree in Social Work or another related field with a strong cash management component is preferred.

Language Skills:  Fluency in Arabic required, ability to communicate and write clearly in English.

Certificates or Licenses: Case Management Training

Working Environment:  Located in North Beqaa (Arsal), the working environment will be a combination of standard office (25%) and field-based (75%).

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct.  These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.