Receptionist Am & PM shift ✅
📍Kaslik
Objectives: To properly greet, assist and service current and potential members as they enter the club.
Reports to: Front Desk Manager
Criteria:
1 year customer service experience preferred
As a team member, responsibilities include, but are not limited to:
To get & keep members
Perform duties according to the companys Mission, Vision, Service Standards, and business philosophy, and continually provide optimal performance for the net member growth, retention and club profitability.
Provide the highest quality of customer service to all members by greeting them with a welcoming, friendly, energetic and positive attitude at all times. Use the members name as often as possible.
Embrace and follow the company Service Standards, the guidelines outlined in the coach training guide.
Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
Arrive to work 5 minutes early. Wear department-specific uniform.
Actively participate in all department and club meetings.
Be a team player by contributing to both club and organizational goals.
Maintain open and honest communication with the team, partnering together as fitness professionals.
As a Welcome Desk team member, responsibilities include, but are not limited to:
Smile and acknowledge all guests and members exiting the club
Understand and implement guest policy
Monitor member check-in by checking their membership card, taking pictures and properly checking in family members
Understand and administer the coach system for the Membership Directors
Efficiently answer phone within three rings and direct all incoming calls appropriately
Properly take phone messages
Record all reservations
Sign members up and check members in for required classes
Establish proficiency with member management system
Complete opening, closing and cleaning checklists and follow procedures as outlined by management
Inform all members of upcoming activities, promotions, and policy changes.
Kindly send your resume
or whatsapp
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